When big printer manufacturers develop new firmware, one of their goals is to lock out aftermarket cartridges. Thus, it is very important to not automatically update your printer, but evaluate each new release to determine how it will affect your printing environment.
How does this affect Print.Save.Repeat. cartridges?
All the latest Print.Save.Repeat. toner cartridges are compatible with the newest firmware update. However, cartridges manufactured prior to January 2019 may be affected. Unless you are experiencing problems with your printer, it is always recommended that you wait to update your printer to ensure your Print.Save.Repeat. cartridges continue working properly.
To check when your cartridge was manufactured, look for the run number on the white barcode sticker near the toner cartridge handle. The run number begins with a date formatted like so: YYMMDD. For example, run number 190516JC125 was manufactured on May 16, 2019.
What do I do if I have an issue?
As always, Print.Save.Repeat. toner cartridges come with an unconditional guarantee. Simply contact Customer Service if you have any issues with your cartridge and we'll replace it free of charge.