Can Our Return Policy Really Be This Good?

YES!

Returning an item is not an experience people often look forward to. Whether you buy the wrong thing or the thing you bought turns out to have a defect or not work the way you expected, returning it can sometimes be a big hassle.

One of the performance metrics we use at Print.Save.Repeat. to determine how well we are fulfilling our customers’ needs is the amount of returns we receive. While we are very proud of how few returns we get, we always strive to hit a return rate of zero percent, but also recognize that’s not always possible due to a number of variables including shipping and handling damage, manufacturing defects, and simply ordering the wrong item. Therefore, another performance metric we use to assess our success is how well we take care of our customers when a return is needed.

We put ourselves in our customers’ shoes and think, “If I needed to return or exchange an item, what would make it easy and convenient?” We looked at companies like Costco and Nordstrom who are praised for their flexible return policy and reputation for great customer service. What if we could do that for our toner cartridge customers?

And so we did! We are very proud of policy we put in place to make returns easy and convenient for our customers. Our willingness to go the extra mile and find creative solutions really sets us apart from the printer manufacturers.

When you purchase a Print.Save.Repeat. toner cartridge, you become part of the family, and we always take care of family! We want you to have full confidence we will take care of you in the most convenient way possible. You can read our full return policy on our website by going here: http://www.printsaverepeat.com/shipping-returns/. I have also posted it below.

Our returns policy is simple: Love it or return it! If for any reason you become dissatisfied with the performance of a Print.Save.Repeat. cartridge, we will either give you a full refund or replace it at our cost with a brand new Print.Save.Repeat. cartridge regardless of how much toner has already been used, no questions asked.

Print.Save.Repeat. brand toner cartridges are manufactured under the most stringent quality control standards for durability, reliability, print quality and page yield, assuring performance indistinguishable from the originals. They will not damage, deteriorate nor cause abnormal wear in any compatible machine for which it was originally designed. If a defect in one of our cartridges is found to be the sole cause of damage to a compatible printer, please contact us immediately! We will help you get the printer repaired, replace the printer with a new one, or reimburse you for the full amount of all service and repair done to the printer. You must provide satisfactory evidence that the printer failure was caused by a defect in the printer cartridge along with an invoice from a reputable service company in order to get reimbursed.

We’re here for you. And you can get in touch with us in a variety of ways. Call us at 800-587-1173, email us at orders@printsaverepeat.com, or Live Chat with us online. If you are having ANY problems, questions or concerns with a Print.Save.Repeat product, or you just want to say, “Hi!,” we want to hear from you.