CUSTOMER SERVICE DIARY: HIGH-YIELD CARTRIDGE

Dear diary,

Today we noticed a customer who was ordering 6 of the T650A11A cartridge. We thought that was strange. 2 of the high-yield T650H11A would print more pages for less money. So we called them. This cost us money, both in reduced revenue (from the less expensive order) and employee time (time is money). But we didn’t care. The whole reason we’re in this business is because customers can save money printing with us while getting the same print quality. So we called. We’ll always call.

Until next time,

Customer service team

PS. It’s also frustrating that cartridge compatibility with printer model #s is so complicated. Not all printers can use the higher-yield cartridges, but some of them can. Thank you, OEM. We need to work on that.