Troubleshooting: Black Pages

Is your printer giving you black pages? This problem could have two causes.
Troubleshooting tips:
1. Black pages could be a result of a poor connection between cartridge and printer. To check, reinstall the cartridge and see if that fixes the problem.
2. The other explanation could be that there’s a microchip problem in the cartridge, which is causing a short in the electricity. If this is the case, this problem can’t be troubleshooted, and the cartridge must be replaced.
We hoped this quick troubleshooting helped! More questions? Call us at 800.587.1173!